What does "What Support Do We Need?" explore?

• Skills and training – Are there gaps in knowledge or capability that need to be addressed? Identifying these early helps the team stay on track.
• Team-level support – Does the team have access to the resources, tools or systems it needs to deliver? That includes leadership support and cross-team collaboration.
• Culture of learning – Are mistakes seen as setbacks or learning moments? High-energy teams create space to learn, reflect and adapt.
• Personal development – Are individuals encouraged to grow? Personal learning plans build engagement and future capability.

Why "What Support Do We Need?" matters

Too often, teams are expected to perform without the tools, skills, or support they actually need. This question ensures those gaps are seen and addressed.

It also builds a proactive, learning-focused culture where development is ongoing and shared.

Reflect on your team

• Do we have the skills we need to deliver on our goals?

• Are we accessing the right support—from leaders, systems, or other teams?

• Do we treat mistakes as learning opportunities?

• Are people encouraged to grow and develop?

Next steps

📌 Run a capability scan. Review the skills needed to deliver your current goals. Identify where development, coaching or new systems are required.

📌 Create personal learning plans. Help each team member reflect on where they want to grow, and how they’ll get there.

📌 Normalise learning from mistakes. Start regular debriefs that focus on insight and improvement, not blame.

📌 Check your resource base. Are there bottlenecks or roadblocks that could be removed with better support or systems?

📌 Engage a facilitator. A TMS Accredited Practitioner can help your team have honest conversations about support—and create a plan to fill the gaps.